Frequently Asked Questions
How much of my staffs time is required?
None. We recognise that your staff are there to earn you money and look after your clients. No training, additional equipment, fiddly floor plans or photos are required. Simply call, fax or email Pixel Circus and we do the rest, from booking the tour to providing the finished product.
How easily can the tours be integrated into our website?
Very easily. All your site requires is a link to our servers. We will arrange all this with your website designers at no extra cost. Our unique technology allows for presentation in your colours & branding for a fully integrated system.
How long does a tour typically take to complete?
Our service is fast and efficient. A taster tour is typically completed within 4 days from the filming date.
How quickly does the video stream?
Our streaming speeds beat all our competitors. Customers rarely wait more than 1 second for video to start. We have our own streaming video internet servers specifically for this task. All our tours are optimised to play rapidly on even the lowest 1/2MB (512Kbps) broadband connections.
How are your tours different to the 360 degree panoramic 'Virtual tours'?
A Video Move property video tour is created as a small television program would be. Professional video equipment is used by trained cameramen to create a professionally edited online, guided film about your properties. A panoramic tour is essentially a photograph. They are regularly problematic with broken lines and a "fish eye" effect distorts the image. They often require additional software plugins to play and can be clumsy to control.
How do you cover the costs of a video tour?
The following are common methods:
You may adjust clients terms to include to the costs, either by requiring a slightly greater percentage of the sale, or by getting a vendor to pay when the property is sold.
You may offer the tour to the vendor as an additional service. If they require a tour, the cost is passed on to them directly.
You can demand extended terms is a video tour is taken onboard.
Why do you provide DVDs on top of internet video?
It is often beneficial to provide clients who visit your offices with a DVD to take home and watch at their leisure. DVDs can be easily attached to brochures or even sent out with a mail shot. A DVD disc holds value to the customer and is rarely thrown away.
